FAQ's

 

What types of freeze drying equipment do you offer?

We specialize in high-quality freeze drying equipment, including the HarvestRight Pharmaceutical Freeze Dryer. Our products are designed to enhance efficiency and preserve the integrity of pharmaceutical products through advanced technology.

How does freeze drying work?

Freeze drying, or lyophilization, is a process that removes moisture from products while preserving their structure and nutritional value. This is achieved by freezing the product and then reducing the surrounding pressure to allow the frozen water to sublimate directly from solid to gas.

What are the benefits of using a HarvestRight freeze dryer?

Using a HarvestRight freeze dryer allows for the preservation of pharmaceuticals and other sensitive materials without compromising their quality. The process can extend shelf life significantly, often by years, and maintains the original characteristics of the product.

What is the warranty on your freeze drying equipment?

Our freeze drying equipment typically comes with a warranty that covers manufacturing defects. Specific warranty details can be found in the product documentation provided with your purchase.

What is your return policy for freeze drying equipment?

We have a 30-day return policy. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging. You will need to contact us to initiate the return process.

How long does shipping take for orders within the United States?

All orders are processed within 1-2 business days, and standard shipping typically takes 5-8 business days for delivery within the United States. We offer free shipping on all domestic orders.

Do you ship internationally?

Currently, we offer standard shipping only within the United States. We are exploring options for international shipping in the future.

What should I do if my freeze dryer arrives damaged?

It is important to inspect your order upon reception. If the item is defective or damaged, please contact us immediately so we can evaluate the issue and provide a resolution.

Can I exchange my freeze dryer for a different model?

The fastest way to exchange a product is to return the item you have and, once the return is accepted, make a separate purchase for the new model you desire.